Last updated: January 2025
The Fish Tank Guys ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Contact Information: Name, email address, phone number, and address when you submit inquiries or book consultations.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and browsing patterns.
Technical Data: IP address, browser type, device information, and cookies for analytics and functionality.
Communication Data: Records of correspondence with us via email, WhatsApp, or contact forms.
We use your information to:
We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies help us understand how visitors use our site (Google Analytics). Preference cookies remember your settings, such as audio preferences.
Your data is stored securely using Supabase, a trusted cloud database provider with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We may share your information with:
These third parties are contractually obligated to protect your data and use it only for specified purposes.
Under UK GDPR and data protection laws, you have the right to:
To exercise these rights, please contact us at the details below.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are retained for 3 years. Customer records are kept for 7 years for accounting and legal purposes. Analytics data is retained according to Google Analytics retention settings (typically 26 months).
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or wish to exercise your rights, contact us:
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.